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About Us
Service Team
Customer-centric, results-driven, and delivering value through service.
In an era of rapidly advancing industrial intelligence, BangQi Technology has consistently remained at the cutting edge of technology. We focus on key areas such as intelligent manufacturing, industrial AI, robot control, and system scheduling, continuously pushing beyond technological frontiers through independent R&D and collaborative efforts between industry, academia, and research institutions—driving industrial upgrades toward higher levels of automation and intelligence.
Service System
Talent Empowerment
Spare parts support
Customer Commitment
Service System
High-quality operations and maintenance services covering the entire lifecycle
- Offering 24-hour hotline support to swiftly address customers' urgent needs.
- Remote online maintenance system breaks through geographical barriers, enabling instant diagnostics and remote repairs.
- A regular inspection mechanism is implemented, with inspection schedules developed on a quarterly basis to ensure real-time monitoring of equipment operating conditions.
- Annual deep maintenance, including system debugging, precision calibration, and consumable replacement, to ensure stable equipment operation.
- Localize technical support, establish a regional service engineer team, and ensure rapid on-site deployment to minimize maintenance cycles.
- Multi-level emergency response plan to meet service needs across various business scenarios
Talent Empowerment
Building customers' self-maintenance capabilities
- A comprehensive training system combining theory and hands-on practice: covering software systems (WMS/WCS/LDS/ADS), robot operation and maintenance, as well as troubleshooting techniques.
- Professional certification mechanism: Assessment and certification after training, helping clients develop their own core maintenance personnel.
- On-site Training at Your Facility / Remote Classes: Flexible training options to match the operational rhythms of different factories.
- User manual + video tutorials + technical white paper: Comprehensive support for customer knowledge accumulation
Spare parts support
Build a highly resilient supply support system
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Build a highly resilient supply support system
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Establish a dual emergency spare parts inventory system linking "suppliers and customers."
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All critical components are equipped with spare parts code management, enabling quick identification and replacement.
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Genuine factory-sourced spare parts directly supplied, ensuring system compatibility and extending service life.
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Based on the customer's usage frequency or failure patterns, we can develop a customized spare parts package solution.
Customer Commitment
Pongqi Technology remains committed to a customer-experience-driven approach, providing tailored services throughout the entire process—from solution delivery and system deployment to ongoing operation and maintenance—and striving to achieve:
- "The problem isn't within the factory grounds."
- "Failures don’t linger overnight"
- "Customer Zero Anxiety"
16th Floor, Building B, Zhongshe Plaza, Luohu District, Shenzhen – BangQi Technology
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